Though they are already mentioned in policy, here is a handy list for your convenience:  

1. Copy of insurance policy
2. Driving licence: if claim had occurred while plying on the road

• Claim form appropriately filled (a copy of the same can be kept with the policyholder for future reference)
• Registration Certificate along with the original for verification
• Pollution Certificate Copy (On lines with recent central govt. amendment in law)
• Fitness Certificate of the vehicle

  a) For Commercial Vehicle, every 5, 3, 1 years depending on the class of vehicle.
  b) For Private Vehicle it is 15years in case of private car

In case of NCB availed in the policy “NCB confirmation” from previous insurer Vehicle permit: if the vehicle is a commercial vehicle Repair estimate - it is given by insurance company Spot photos & intimation to police authorities if vehicle has sustained multiple impacts or involved bodily injury *Other than the above mentioned from case to case basis the requirement may vary

⇨ Intimate theft claims to the insurance company without any delay.
⇨ Intimate policy authorities and initiate steps to Lodge a FIR (at the jurisdiction level).
⇨ Insurer appoints investigator to verify the facts and coordinate with the customer.
⇨ On insurer advice RTO is informed for cancellation of the vehicle registration; the acknowledgment for the same is provided by Transport authority Keep following documents handy while making a claim-

• Copy of the policy document
• Duly signed claim form
• Registration Certificate
• Copy of FIR
• Keys (two sets) of the vehicle

On later stage the following is to be arranged

• NTC - Non-Traceable certificate duly attested by court authorities
• RC Cancellation acknowledgement from RTO

Submit the photocopy of the FIR and the documents mentioned above, along with the Vehicle keys and a non-traceable certificate from police, to your insurance company

Following are the factors that helps in deciding the best suitable policy that caters your  requirements:

• The IDV (Insured Declared Value) of the car.
• The age of the Vehicle (If your Vehicle is a used one) Zone/City of Registration.
• Cubic capacity of the Vehicle engine.
• Previous year Claim Status & NCB.

⇨ In case the Vehicle insurance policy expires, the Vehicle will be inspected by the vehicle inspector assigned by insurer. The inspection process could be chargeable* (as declared in the T&C of the policy) 

⇨ If the renewal is not done within 90 days of date of expiry, you lose on your No Claim Bonus (NCB), leading to a substantial financial loss.

Third party insurance offers a cover against any legal liability to a third party in case of accident and or any damage. The sum of liability cover can be unlimited* in case of death and bodily injury. Liability cover for property damage can go up to 7.5Lacs.
*(as decided by Indian Judiciary)

Deductibles are the part of claim amount which is borne by the policy holder at the time of claim. The amount that insured has to pay from his own pocket in case of claim settlement and rest amount is paid by insurance company is known as deductibles.

The compulsory deductible is an amount that is made mandatory by Insurance Regulatory Development Authority of India (IRDAI). Depending upon the cubic capacity* of Vehicle engine, IRDAI has fixed certain amount to be borne by user in case of claim.

*Note - The compulsory deductible for private cars of 1500cc is 1000 rupees and the one which are below 1500cc is 500 rupees. 

Whereas, voluntary deductible is optional for the insured to opt for. It is the minimum amount which a policy holder decides to pay when a claim is lodged. It is inversely proportional to the premium amount. If the Vehicle owner is confident enough of his/her driving skills and wishes to keep less Voluntary Compulsory Deductible (VCD), the premium rate will go up. If he/she is takes higher VCD, the premium amount that he/she needs to pay is little lower.

Vehicle insurance policy can’t be cancelled until or unless there is a genuine case* and is intimated within 1 month from the date of purchase of the policy.

*Genuine cases can be if there is an alternate policy done for the same vehicle or in case your vehicle is commercial, and you bought private vehicle policy by mistake.

However, there are no cancellation charges applicable (depending upon the T&C mentioned in the policy)

Yes, one can take an add-on called Personal accident cover, in comprehensive Vehicle insurance policy for unnamed passengers, while paying an extra small payment.

 

This cover can extend to the co-passengers in the car, can be family, friends and colleagues.

Third party insurance only covers other vehicles or property on road and does not cover accidents or damage to own vehicle. But a comprehensive Vehicle insurance covers the vehicle against any damage caused to it depending on the add-ons you have availed while purchasing insurance for your car.

Yes, it is mandatory to inform RTO and insurance company about any installation done in the car. May it be CNG or any changes if done in the documentation.

Similarly, in case of theft, the owner has to inform RTO about the incident in order to avoid transfer of registration on other name, resulting in any fraudulent activity.

A standard motor insurance tells that it will provide you the total loss benefit in case of accident. However, people do not understand the meaning of some insurance terminologies. In case of Vehicle insurance, if the Vehicle repair cost exceeds the 75 percent of the Insured Declared Value (IDV), damage will be counted under totalled car. IDV is generally for the cars up to 5 years old and decided by applying a pre depreciated value on it.

Some insurance providers give “Return to Invoice” (RTI) an add-on cover under comprehensive insurance policy. If you have opted for this add-on cover at the time of buying the policy, then you will be reimbursed the amount equivalent to the invoice amount of the car. Return To Invoice (RTI) Add-On makes your policy slightly expensive.

There are some factors on which Insurance company can reject your claim-

• If the Vehicle is repaired before making a claim.
• If any modifications done to the Vehicle and not intimated to Insurance Company and RTO at the same time.
• In case the Vehicle owner has failed to complete the transfer formalities to other owner/ entity.
• If the insurance company is mis leaded, not informed about purpose of using Vehicle.
• If NCB declared wrongly during renewal of policy with new Insurer.

Depreciation is a reduction value of an asset over time. The reduction in the value of Vehicle depends on the usage of your car. The unavoidable wear and tear cost involved in maintenance of Vehicle is known as depreciation. Your Vehicle loses value constantly due to depreciation involved. The price difference after depreciation and new parts will be bear by the Vehicle owner.

Insurance companies only covers a portion of expenses incurred to replace the damaged portion of the Vehicle and the rest of the amount is decided on the basis of the cost involved in depreciation.

We a tie up with multiple Vehicle insurance companies thru our IRDA’s licensed Broking channel. We give multiple quotes available with various insurance companies to choose best policy for your vehicle.

Any tangible damage caused to vehicle due to natural calamity like- flood, tempest, cyclone, earthquake, hurricane etc. are covered under comprehensive insurance policy.

Quite simply, it's a discount in the Own Damage Premium payable when renewing your policy after a claim-free year. It is an incentive for driving carefully and avoiding accidents.

All types of vehicles	% of Discount on Own Damage premium
No claim made or pending during the preceding full year of insurance	20%
No claim made or pending during the preceding 2 consecutive years of insurance	25%
No claim made or pending during the preceding 3 consecutive years of insurance	35%
No claim made or pending during the preceding 4 consecutive years of insurance	45%
No claim made or pending during the preceding 5 consecutive years of insurance	50%

Zero depreciation is an add-on cover and has to be purchased by paying additional premium. It offers complete coverage to your vehicle without factoring into depreciation. For instance, if your vehicle is badly damaged, then you don’t need to pay for any depreciation charges and will be eligible for full claim amount subject to terms and conditions of the policy.

The Insured’s Declared Value (IDV) of the vehicle will be deemed to be the ‘SUM INSURED’ and it will be fixed at the commencement of each policy period for each insured vehicle.

The IDV of the vehicle is to be fixed on the basis of the manufacturer’s listed selling price of the brand and the model of the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation (as per schedule specified below). The IDV of the side car(s) and / or accessories, if any, fitted to the vehicle but not included in the manufacturer’s listed selling price of the vehicle is also likewise to be fixed.

Age of the Vehicle	% of Depreciation for fixing IDV
Not exceeding 6 months	5%
Exceeding 6 months but not exceeding 1 year	15%
Exceeding 1 year but not exceeding 2 years	20%
Exceeding 2 years but not exceeding 3 years	30%
Exceeding 3 years but not exceeding 4 years	40%
Exceeding 4 years but not exceeding 5 years	50%

You need to approach the insurer with supporting documents for transfer of insurance. Supporting documents would include sale deed/form 29/30/NOC of seller, Old RC copy, Transferred RC copy and NCB recovery amount.